Incident Response Retainer

A Fenix24 retainer means the team that has rebuilt 500+ organizations already knows your environment, your partners, and your people before the worst day of your professional life begins.

A retainer is more than a phone number

Without one, the first hours of an incident are spent finding a recovery firm, evaluating it under pressure, and signing emergency contracts at emergency rates, all while a team that has never seen your environment gets briefed from memory. Those hours belong to the restore. The retainer gives them back.

Why retain with Fenix24?

A recovery company by design.

Fenix24 was built around the work that gets the business back to operational. Forensics and containment matter, but the rebuild is what runs the clock, and the team that answers your call stays through the entire engagement.

The largest recovery dataset in the industry.

500+ ransomware recoveries, including 30 of the Fortune 500. The patterns across that work become the playbook your response runs on.

A team integrated with your response partners.

The retainer includes working procedures with your insurance carrier, breach counsel, and forensics partner, established before the call ever comes in.

Argos99 visibility from day one.

Retainer clients run Argos99 continuously, so the team answering your call already knows your critical business services, identities, and backup state.

“Traditional IR firms want to know why the building collapsed. Fenix24 is the team pulling survivors from the rubble and rebuilding the foundation at the same time.

Tom Hollingsworth, Event Lead at Tech Field Day

What the first hours look like

01

Engagement changes the attack.

Money starts leaving the business the moment an attack succeeds, and speed is the only lever that pulls it back. Engaged early, we have forced threat actors to change strategy mid-attack.

02

Coordinated from the first hour.

Our logistics team identifies key infrastructure and locks down access immediately, while evidence is preserved in coordination with your forensics partner and your breach counsel directs the engagement.

03

Your team, multiplied.

We work alongside your in-house technical staff and give you straight, regular progress updates. You always know where the recovery stands and what happens next.

Rapid recovery
when you need it

The retainer costs you a conversation now and saves you the worst hours later. Brief us on your environment, connect Argos99, and have the team on standby.